100% recycled cotton yarns made in the UK (single twist cotton).

FSC certified oak dowels. I personally cut and sand each piece and ensure no chemicals are used on the wood.

Recyclable, biodegradable, plastic free, FSC certified, carbon neutrally made cardboard packaging.

Art is packaged using wood wool. Recyclable, biodegradable and plastic free, wood wool is made carbon naturally from sustainable sources.

My packing tapes are made with sustainable materials, 100% plastic free, biodegradable, recyclable.

My pieces are wrapped in recycled tissue paper. This is made from sustainable sources and is recyclable, biodegradable and plastic free.

I print packing labels onto vegan, recycled labels using vegan ink.

Stickers used are 100% tree free (95% sugar cane, 5% hemp/linen) and biodegradable.

100% vegan and cruelty free.

Yes! A lot of research has been undertaken to ensure all our products and associated items are vegan and cruelty free.

I ship all our products for free within the UK. All items in the shop are sent in eco-friendly packaging by Royal Mail Tracked 48 in the UK. You will receive the tracking information on dispatch.

Unfortunately, at this time we are only routinely shipping within the UK but hope to open this to worldwide very soon!

I accept returns on my macrame cords. Please contact me within 14 days of receiving our order and I will issue a refund on receiving your goods back to our return address, or proof that the goods have been sent to us. The refund will be made to the payment method you used to make the order. We may deduct from your refund if the goods have been damaged or used, resulting in loss of value. Shipping will not be refunded.

For made to order wall hangings and DIY kits, all sales are final.

I cannot accept returns, exchanges or cancellations. Please ensure you check our product descriptions and dimensions before ordering.

However, in the very unlikely event that your item arrives damaged, please contact us within 48 hours of delivery with photos showing the damage, the original packaging and details of the damage via email marilee@greencotton.eco

A refund will be possible once the item has been returned in its original condition and packaging.

Lead times vary item to item as each item is made to order. Please see each individual product listing for accurate lead times.

Macrame fibre art will be wrapped flat in recycled tissue paper and protected using sustainable wood wool. This should ensure the item is ready to hang but it may look a little bit kinked at first. Please hang your item as soon as possible and use your fingers to gently brush out the cotton fringing at the bottom of the art. You will find the piece naturally falls the way it should the longer it hangs on the wall.

Please do not try to wash or vacuum the artwork. If you feel it needs it, you can carefully dust or shake it from side to side to prevent any dust build up.

Keep your macrame away from moisture - this can encourage mold growth. Please also keep your macrame away from flames - cotton is flammable!

I can send your macrame out with a cotton loop to hang off a nail as seen in photos in the items descriptions.

Alternatively, we can send without the cotton loop if you would prefer to nail the macrame directly on the wall - Please message me when you purchase. We would recommend nailing it directly underneath the oak dowel, within the fibers to hide the nails. If you find the macrame doesn’t hang flush with the wall (please give it some time after hanging on the wall to adjust) you can also nail into the bottom of the macrame so it sits flat.

Yes of course. All pieces are made to order so please let me know if you want any slight changes and we can change them to suit you. Please don’t hesitate to contact me directly on marilee@greencotton.eco

Please bear in mind, any significant changes such as sizing will be priced accordingly. We can customise colours, sizes and designs. Please fill in our commissioning questionnaire here.